Privacy Notice

PRIVACY NOTICE FOR OUR CUSTOMERS AND OTHER BUSINESS RELATED PERSONAL DATA

1. Who is responsible for processing your data and how to contact us

This Privacy Notice applies to all of our games, websites and related services, collectively referred here as our Services. Your continued use of the Services after the effective date will be subject to the new Privacy Notice.

We know that you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Notice is for the EU users of our software and our EU business partners and suppliers. Please read the following to learn more about how we use your personal information.

For the purpose of the General Data Protection Regulation 2016/679 and any implementing legislation (the "GDPR"), Cloud Games Group Inc. (referred to as “Cloud Games Group”, “we”, “us”, or “our”) will be the data controller responsible for any personal data we process.

If you have any questions or concerns about this Privacy Notice, including those related to exercise any of your rights, please contact us through the game’s Support so we can reply to you more quickly.

Please use this e-mail to contact us: info@CloudGamesGroup.com

2. What personal data we collect and why?

We may source, use and otherwise process your personal data in different ways. In all cases we are committed to protecting your personal data.

In each of the sections listed below, we describe how we obtain your personal data and how we treat it.

2.1 Individual Customers

A - Sources of personal data

We may obtain your personal data from the following sources:

a) from you directly (through the game, website or online forms); and/or

b) from third parties, service providers that are assisting us in providing you with a service, or from your social networks accounts you used to sign in to our online services (for example, Facebook, Google, Game Circle, etc.).

B - Personal data that we collect and process

We may collect the following categories of personal data relating to our existing or prospective individual customers:

а) Contact information (such as name or nickname or email you submit as part of your register for our Services or log-in or via social networks);

b) Data about your account and game progress, we create a specific ID for you when you use our Services;

c) Your IP address and unique mobile device identification numbers (such as your device ID, advertising ID, MAC address);

d) Data about your device, such as manufacturer, operating system, CPU, RAM, browser type and language;

e) Broad location data (e.g. country or city-level location);

f) Precise geolocation data (GPS, with your consent);

g) Data we collect with cookies and similar technologies (see Cookies Notice document);

h) Data we receive if you link a third party tool with the Service (for example, Facebook, Google, etc.);

i) Details of orders (amount spent, date, time, vouchers or offers used);

j) Data to fight fraud (such as refund abuse in games or click fraud in advertising);

k) Data from platforms that the games run on (such as to verify payment);

l) Data for advertising and analytics purposes, so we can provide you a better Service;

m) Your messages to the Services (such as game logs, issue descriptions) any feedback you submitted about your experience with us;

and/or

n) Other data you choose to give us.

C - Why do we collect your personal data and what are our lawful bases for it?

Individual Customers

We may use your personal data to:

Our lawful basis for doing so is:

Provide you with our products or services (for example, play one of our online games and make online purchases)

Contract

We may use your personal data to:

Our lawful basis for doing so is:

Our legitimate interests in doing so are:

Establish and manage our relationship (this covers making your experience with us personalised, dealing with complaints or maintaining your account with us)

Legitimate Interest

Account Management

Management Reporting (including at an intra-group level)

Exercise or defend legal claims

Learn about how our products and services are or may be used (for example, when we ask you to fill out surveys about the experience you had with us)

Understand the market in which we operate

Management Reporting (including at an intra-group level)

Security (ensuring confidentiality of personal information or preventing unauthorised access and modifications to our systems)

Managing security, risk and fraud prevention

Management Reporting (including at an intra-group level)

Let you know about our products, services and events that may be of interest to you by email or other forms of electronic communication

Promote our goods and services

Management Reporting (including at an intra-group level)

If you object to us using your personal data for the above purposes, including direct marketing, please let us know using the email address provided in section 1.

Where we use your email to communicate marketing information to you we will seek your prior consent where required to do so by law.

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 16 or knowingly allow such persons to use our Services. If you are under 16, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal data. If we learn that we have collected personal data about a child under age 16, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 16, please contact us.

D – How long do we keep your personal data?

We will process your personal data only for as long as is necessary for the purposes for which it was collected in connection with the provision of service to you, unless we have a legal right or obligation to retain the data for a longer period, or the data is necessary for the establishment, exercise or defence of legal claims.

2.2 Representatives of our Existing or Prospective Corporate Customers, Business Partners, and Vendors

We may collect personal data related to employees, directors, authorised signatories, or other individuals associated with Cloud Games Group’s existing or prospective corporate customers, business partners, and vendors.

A - Sources of personal data

a) We may obtain your personal data from the following sources:

b) from you directly,

c) from a company that employs you, if you are an employee of our existing or prospective customer, business partner, or vendor,

d) during networking events that we have either hosted, or sponsored, or attended; and/or from publicly available sources (for example, your company website or social media sites, such as LinkedIn).

B - Personal data that we collect and process

We may collect the following categories of personal data relating to our existing or prospective customers’, business partners’, and vendors’ employees, officers, authorised signatories, and other associated individuals:

a) name;

b) business address;

c) business email address;

d) business telephone number; and/or

e) job title.

C - Why do we collect your personal data and what are our lawful bases for it?

Representatives of our Existing or Prospective Corporate Customers, Business Partners and Vendors

We may use your personal data to:

Our lawful basis for doing so is:

Our legitimate interests in doing so are:

Provide you with our products or services or receive products or services from you

Legitimate Interest

Efficiently fulfil our contractual and legal obligations

Management Reporting (including at an intra-group level)

Establish and manage our relationship

Efficiently fulfil our contractual and legal obligations

Account Management

Understand the market in which we operate

Management Reporting (including at an intra-group level)

Exercise or defend legal claims

Learn about how our products and services are or may be used

Understand the market in which we operate

Management Reporting (including at an intra-group level)

Security

Managing security, risk and fraud prevention

Management Reporting (including at an intra-group level)

Let you know about our products, services and events that may be of interest to you by letter, telephone, email or other forms of electronic communication

Promote our goods and services

Management Reporting (including at an intra-group level)

If you object to us using your personal data for these purposes, including direct marketing, please let us know using the email address provided in section 1.

Where we use your email to communicate marketing information to you we will seek your prior consent where required to do so by law.

D – How long do we keep your personal data?

We will process your personal data only for as long as is necessary for the purposes for which it was collected in connection with your business relationship with us, unless we have a legal right or obligation to retain the data for a longer period, or the data is necessary for the establishment, exercise or defence of legal claims.

2.3 Website visitors

A - Sources of personal data

We may obtain your personal data from the following sources:

a) from you directly (for example, at the time of subscribing to any services offered on our website, including but not limited to email mailing lists, interactive services, posting material); and/or

b) from your device or browser.

If you contact us, we may keep a record of that correspondence.

B - Personal data that we collect and process

a) browser type;

b) information on the use of our website (for example, pages visited, geographical location, time spent on the website, online transactions);

c) cookie data (for more information please see our Cookie Notice document);

d) preferences regarding online marketing;

and/or

e) IP address.

C - Why do we collect your personal data and what are our lawful bases for it?

Website Visitors

We may use your personal data to:

Our lawful basis for doing so is:

Our legitimate interests in doing so are:

Provide our website services to you

Legitimate Interest

Website Management

Promote our goods and services

Account Management

Establish and manage our relationship

Understand the market in which we operate

Management Reporting (including at an intra-group level)

Account Management

Learn about our website(s) users’ browsing patterns and the performance of our website(s)

Website Management

Security

Managing security, risk and crime prevention

Management Reporting (including at an intra-group level)

Let you know about our products, services and events that may be of interest to you by letter, telephone, email or other forms of electronic communication

Promote our goods and services

Management Reporting (including at an intra-group level)

Learn about how our products or services may be used

Understand the market in which we operate

Management Reporting (including at an intra-group level)

If you object to us using your personal data for the above purposes, including direct marketing, please send us an email using the email address in section 1.

Where we use cookies or similar technologies we will seek your prior consent where required to do so by law.

Where we use your email to communicate marketing information to you we will seek your prior consent where required to do so by law.

D – How long do we keep your personal data?

We will keep your personal data only for as long as is necessary for the purposes for which it was collected in connection with your requests via our website or your use of our website.

3. Who do we share your personal data with

We do not sell your personal data to third parties.

Our Partner Organisations and Service Providers

We may disclose information about you to organisations that provide a service to us, ensuring that they are contractually obligated to keep your personal data confidential and will comply with the GDPR and other relevant data protection laws.

We may share your information with the following types of service providers:

a) technical support providers who assist with our website and IT infrastructure,

b) third party software providers, including ‘software as a service’ solution providers, where the provider hosts the relevant personal data on our behalf;

c)professional advisers such as solicitors, accountants, tax advisors, auditors and insurance brokers;

d) providers that help us generate and collate reviews in relation to our goods and services;

e) our advertising and promotional agencies and consultants and those organisations or online platforms selected by us to carry out marketing campaigns on our behalf and to advertise their own products or services that may be of interest to you;

and/or

f) service providers that assist us in providing our services.

Law enforcement or government bodies

We may disclose your personal data as permitted by law in order to investigate, prevent or take action regarding illegal activities, suspected fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violation of our Terms and Conditions or other agreements, or as required by law.

4. TRANSFERS OF PERSONAL DATA OUTSIDE THE EU/EUROPEAN ECONOMIC AREA

Your Personal Information will be transferred outside of the European Economic Area, both to us and other members of our group. This includes, but is not limited to, Russia and Israel. Where we transfer your personal data outside of the EEA, we will put in place adequate measures to ensure that your Personal Information is kept secure (and such adequate measures shall include: (i) transferring to a jurisdiction which the European Commission recognises as providing adequate protection for the rights and freedoms of data subjects in connection with the processing of their personal data; and (ii) transfers pursuant to standard contractual clauses in accordance with European Commission decisions on transferring personal data).

We may also disclose personal data to our advisers, consultants, law enforcement and other public authorities (such as tax and social security bodies), the police, prosecutors, courts and tribunals.

5. Your Rights

You are entitled to obtain information from us on how we handle your personal data, to see copies of all personal data held by us and to request that your personal data is amended, corrected or deleted from our systems. You can also limit, restrict or object to the processing of your data.

If you gave us your consent to use your data, e.g. so that we can send you marketing emails or display personalised ads, you can withdraw your consent at any time. Please note that even if you withdraw your consent, we can still rely on the consent you gave as the lawful basis for processing your personal data before you withdrew your consent.

You can object to our use of your personal data where we stated we rely on our legitimate business interests to do so. We explained the legitimate interests we rely on in sections ‘Why do we collect your personal data and what are our lawful bases for it?’ above.

If you would like to exercise any of your above rights, contact us using the contact details in section 1 above.

See also:

Privacy Policy   |   Privacy Notice   |   Terms of Use